You will receive an automatic order confirmation email after your order has been placed. From here our orders are automatically sent to our fulfilment company, who will typically despatch your order on the next working day. Standard Delivery to mainland United Kingdom takes 2-3 working days in normal circumstances.
Our delivery times are based on the number of working days (Monday – Friday) you should expect to receive your delivery by. Delivery times may vary for each item even if they are ordered at the same time.
If your order is overdue and you have not received a confirmation email to state that the order has been despatched, please contact our Customer Services Department by using the online contact form.
We will refund or exchange unwanted items that are returned to us within 30 days, provided they are in perfect condition. Please contact us using the online contact form to obtain a returns authorisation.
We would recommend that you use a recorded delivery service for returning costly items, as we cannot be responsible for non-delivery of returned items. Please note that it is the customer’s responsibility to ensure safe return of the item and unless the item is faulty or incorrect then this is at the customer’s own expense.
Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving us details of your order.
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A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
